Case Study
Call Analytics Help Veterinary Practice Work Smarter
sales@focusgroup.co.uk focusgr oup.co.uk 0330 024 2003 VOICE MOBILE DATA IT VOICE | MOBILE | DATA | IT The Complete Business Solution VOICE Challenge The Sussex-based veterinary practice has been dedicated to delivering the highest quality of care and treatments to domestic, companion and farm animals and their owners for decades. Alongside a small animal department offering consultations at several surgeries across the county, the Group also operates a large equine clinic and a dedicated farm animal department. Handling hundreds of calls every week, the Group’s practices need bullet-proof communications to ensure they can respond fast to everything from emergency call-outs to scheduling routine tests and appointments, as well as liaising with owners to gi