Case Study / Standard Chartered www.sc.com avaya.com Standard Chartered: The Digital Bank with a Human Touch With over 160 years of experience, it’s clear that Standard Chartered stands by its brand promise: Here for good. The leading international banking and financial services company has a presence in 60 of the world’s most dynamic markets, assisting retail banking customers in nearly 30 of those. The organization’s long-standing presence is a testament to its adaptability and responsiveness, being able to anticipate and meet evolving expectations and needs. “The only constant in business is change, and this is more evident than ever in today’s era of banking,” explained Stuart Beaumont, Global Head of Voice & Virtual at Standard Chartered. “Our position as a leading i

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