The challenge Submitting about 100-125 claims per month, St. Anthony’s Hospice needed a more streamlined solution for claims billing. Its team manually entered claims into the Medicare FISS system, draining valuable manpower and time. Jodie Conrad, Director of Operations, said the organization had never gotten paid on a Medicare Secondary Payer (MSP) claim in 15 years of existence. The agency also struggled with the Notice of Election submission process. Both challenges created loss of revenue and staff productivity. Waystar solutions Six years ago, St. Anthony’s Hospice heard about eSolutions (Now part of Waystar) from industry colleagues who were eSolutions customers. The management team decided to try eSolutions and noticed immediate improvements. With the Medicare Enterprise

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