The challenge Harbors Home Health and Hospice needed to efficiently simplify their billing process. With a small team of seven (including two lead billers), staying ahead of the game and producing error-free submissions was difficult. Nicole Caffall, Lead Biller for Medicare and Home Health and Hospice, spoke about several ongoing challenges: “We wasted a lot of time having to excessively research what our claim errors were when it wasn’t obvious. And then having to refile appeals all together happened often.” It became evident the billing and intake teams needed a system to enhance speed and productivity. Waystar solutions After partnering with eSolutions (Now part of Waystar) in 2013, Harbors Home Health and Hospice experienced a dramatic improvement in productivity. “Medicare C

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