Case Study SSCL SUSTAINS GROWTH WITH INDUSTRY-LEADING WORKFORCE MANAGEMENT OVERHAUL Shared Services Connected Ltd (SSCL)’s rapid growth strained a small and underpowered workforce management practice. Adding NICE Workforce Management gave the organization consistent, streamlined solutions for self-service scheduling as well as real-time, intraday service improvements. The gains in consistency and accuracy support SSCL ’s goals for customer experience and rising satisfaction. CUSTOMER PROFILE ABOUT SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. It provides consulting, digital solutions and innovative services including HR & Payroll, Finance, Procurement, Pensions Administration and Res

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