CUSTOMER STORY People-Led Improvements at SSCL Transform the Business For a More Innovative Future Shared Services Connected Limited (SSCL) was formed in November 2013. It is a unique joint venture between the Cabinet Office and Sopra Steria. SSCL provide Finance & Accounting, HR, Recruitment & Vetting, Payroll, IT Contact Centre services to central government organisations. SSCL has undertaken a significant and award-winning transformation programme, which has included creating four Centres of Excellence and onboarding 300,000 users onto their Standard Operating Platform (SOP). SSCL implemented Wazoku’s idea management platform. The first winning idea was the name of the platform, The Innovation Station. It has been used to enable all SSCL colleagues to have a virtual seat at the

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