Sparrow Health fulfills its promise to patient care with all-patient approach to discharge calls
Sparrow Health fulfills its promise to patient care with all-patient approach to discharge calls
6 PagesSparrow Health fulfills its promise to patient care with all-patient approach to discharge calls CASE STUDY nrchealth.comCASE STUDY Sparrow Health fulfills its promise to patient care with all-patient approach to discharge calls Importance of post discharge calls Æ Ensure patients make a safe transition Æ Remove barriers for patient Æ Prevent readmissions Æ Improve patient satisfaction and loyalty “With NRC Health Transitions, we are able to very quickly contact patients, identify any patient concern and trends, and start to rectify situations and/or remove barriers to a smooth transition from the hospital—making sure that the patient is safe, their experience was excellent, and even thank them for their business.” T erry Rose, RN, MHA Director, Patient Experience Depart
