Why healthcare leaders outsource discharge calls CASE STUDY nrchealth.comCASE STUDY Show me the numbers. Ultimately, that’s the key determinant for an executive’s decision to outsource discharge calls. The ability to measure the benefits of an outsourced solution based on meaningful outcomes that are important to the healthcare organization—number of patients reached, timeliness of calls, reduction of staff hours required and the increase in consistency and standardization of the program. 01 Introduce a centralized standard practice to be more efficient For Lee Memorial Health System, an outsourced discharge call solution provided a centralized process that allowed them to gather all the necessary resources in one location (case management, social workers, etc.) to coordinate care

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