a case study in HEALTHCARE In working with Southern Ohio Medical Center (SOMC), Layered Solutions receives high marks for improvements to both patient and staff communications, saving time and money. OVERVIEW Southern Ohio Medical Center (SOMC) is a 222-bed 501(C)(3) not-for-profit hospital in Portsmouth, Ohio, providing emergency and surgical care, as well as a wide range of healthcare services. Since 1954, it has been their mission to make a true difference in the lives of patients, employees, and the surrounding community. As a rural hospital and one of Fortune Magazine’s 100 Best Places to Work in America, SOMC strives to achieve and sustain exceptional results in safety, quality of care, service, relationships, and financial performance. KEY CHALLENGES According to Jea

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