a case study in HEALTHCARE When addressing a user community that is accustomed to the lengthy deployment cycles typical in a very large organization, it can be even more impactful to react swiftly with a meaningful solution. ABOUT THIS HEAL THCARE SYSTEM As a member of one of the largest Catholic not-for-profit healthcare systems in the country, this large healthcare group serves more than 50 counties in Indiana and is also one of the state’s largest employers. KEY CHALLENGES  To reduce the excessive amount of time—up to 4 hours daily—nurse managers spend making calls to fill open shifts.  To limit use of the overhead paging system for emergencies only and to find an alternative for communicating non-emergency announcements, pages, and messages critical to daily operations

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