SOUTH CAROLINA FARM BUREAU MUTUAL INSURANCE COMPANY INCREASES SERVICE LEVELS, PRODUCTIVITY AND DATA SECURITY WITH ASG CONTENT SERVICES
SOUTH CAROLINA FARM BUREAU MUTUAL INSURANCE COMPANY INCREASES SERVICE LEVELS, PRODUCTIVITY AND DATA SECURITY WITH ASG CONTENT SERVICES
2 PagesCONTENT SERVICES SOUTH CAROLINA FARM BUREAU MUTUAL INSURANCE COMPANY ® INCREASES SERVICE LEVELS, PRODUCTIVITY AND DAT A SECURITY WITH ASG CONTENT SERVICES CHALLENGE At the turn of the 21st Century, SCFBMIC was still a paper-driven environment. The Claims department and Policy Services department each kept all documents (claims and policy applications, respectively) in physical folders, with copies of the files stored in Claim Centers throughout the state. Each department had its own method for filming and archiving older documents. Policy Services used microfiche and Claims leveraged a comparable document photo/filming system, creating departmental inconsistencies. Day-to-day processes were time-consuming and inefficient – centered around retrieving, modifying and passing endless
