OPERATIONS MANAGEMENT BRASILCAP AUTOMATES IT OPERATIONS AND ACCELERATES EXECUTION TIMES How the financial services company improved borrower satisfaction by optimizing routine workflows BACKGROUND Brasilcap is a Brazilian company founded in 1995 that provides premium bond products to individual consumers and businesses. Brasilcap has issued millions of bonds over the last 25 years, giving people the financial flexibility to invest in diverse projects and opportunities. What separates Brasilcap from other financial services organizations is the company’s unique portfolio of products that come with attractive perks: prize drawings, contractual guarantees, savings vehicles, charitable donations and more. CHALLENGE Before implementing ASG-Zena, Brasilcap’s IT ecosystem was becoming incr

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