CONTENT SERVICES FARM BUREAU INSURANCE OF MICHIGAN DELIGHTS CUSTOMERS WITH DATA ACCESS ANYTIME, ANYWHERE CHALLENGE FBIM knew its content management was hindering the level of service it could deliver customers. When first implemented decades ago, the company was still using paper- and Microfische-based processes to access information. The company struggled granting employees’ access to documents that associated to insurance policies, as well as to key reports and measurements. Employees also couldn’t access, call back or retrieve information easily. Prior to implementing Mobius, employees had to determine the nature and date of the document and then physically go to FBIM’s warehouse to access and retrieve paper- based information if the document was no longer on premises. The empl

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