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SoftBank kicks off customer support transformation

SoftBank kicks off customer support transformation

ServiceNow
Pages 5 Pages

SoftBank Corp, a leading telecommunications company in Japan, implemented ServiceNow to modernize its customer support and streamline operations. By introducing a unified ServiceNow portal for customer inquiries, SoftBank reduced agent workload, standardized first-line support, and improved response times. The portal's features, such as real-time translations and automated requests, enhanced customer experience and operational efficiency. With plans to integrate more ServiceNow products, SoftBank continues to optimize its service delivery.

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