Körber Supply Chain, a global leader in warehouse management solutions, implemented ServiceNow to transform its customer support operations. By adopting ServiceNow's IT Service Management, IT Operations Management, and Customer Service Management Pro solutions, Körber achieved significant improvements in efficiency. Within weeks, they reduced the inventory of aged tickets by 25%, cut tickets during peak season by 32%, and increased efficiency in Mean Time to Resolution (MTTR) by 58%. The new platform, fully operational within 84 days, provided managers with real-time data visibility, enabling proactive customer care and streamlined ticketing processes, enhancing overall service delivery and competitiveness.

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