Microsoft Dynamics 365 Case Study Founded in 1992, Socket Mobile is a leading manufacturer and supplier of Bluetooth barcode scanners. Headquartered in California, the company has several European sites that primarily serve the retail, field service, transportation and manufacturing sectors. Socket Mobile had been using Microsoft Dynamics 365 for three years, but its external support resource wasn’t providing the accessibility or coverage that it needed as Anna Buckman, Global Sales Systems Manager at Socket Mobile explains: “We were reliant on one person to support our global Dynamics 365 deployment, but they had less capacity to help us. Increasingly, we were waiting longer for support and resolutions for routine requests would often take several weeks, so these delays wer

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