Source Telecom sought a new CRM partner to help them transform the efficiency of its business processes
Source Telecom sought a new CRM partner to help them transform the efficiency of its business processes
4 PagesMicrosoft Dynamics 365 - CRM Case Study Background Source Telecom is an independent broker of telecommunications solutions for businesses of all sizes. Based in Falkirk, the company provides a single point of contact for mobile, voice, data and networking needs. By providing impartial advice, Source Telecom helps organisations select the best telecoms provider from its extensive network of partners. The company’s services include bill monitoring and tariff reviews to identify where savings can be made. The Requirement Source Telecom had previously implemented Microsoft Dynamics CRM but the system was not customised and consequently it wasn’t widely adopted by their team. As Business Account Manager, Laura Fowler joined Source Telecom in 2015. With recent experience of usi
