CSOB: Upgrade of Microsoft Dynamics CRM system How we have improved the quality of cooperation of CSOB with corporate its clients Case StudyCSOB: Upgrade of Microsoft Dynamics CRM system t The whole project started in August 2015 whereas the bank had 70% of functionalities available for a selected group of users already in December 2015. After passing acceptance tests in February 2016 the solution was fully implemented and prepared to be used by bank employees. t Initial Situation Employees of Ceskoslovenská obchodná banka get in contact with client data on a daily basis. These are processed with the help of RM T ool, as the bank in general calls its existing CRM system built on Microsoft Dynamics CRM 2011 platform. As the time passed by, the used solution has stopped to

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