Dynamics CRM Upgrade Improves Efficiency Case Study: New Orleans Pelicans Dynamics CRM Upgrade Improves Efficiency The New Orleans Pelicans are a professional Basketball Team based in New Orleans, Louisiana. They play in the Western Conference of the National Basketball Association (NBA). Situation The New Orleans Pelicans were using Dynamics CRM 4.0 to manage their ticket sales and fan communications. They were looking to update their existing environment to the Dynamics CRM 2011 platform and perform updates and modifications to support their changing business needs. Having used Dynamics CRM for many years, The Pelicans had a clear vision of their priorities for the upgrade; • Update existing legacy customized code to native Dynamics CRM 2011 code to reduce the num

Join for free to read