Implementation of Microsoft Dynamics 365 to BDO Slovakia Digital transformation has brought BDO a new modern CRM solution for business managementImplementation of Microsoft Dynamics 365 to BDO Slovakia Initial Situation BDO used various Excel files and applications for its key data administration and management of business activities. However, they gradually became obsolete and did not promote effective customer service and company development anymore. Multiple data input into the separate applications and unproductive exchange of important information via emails were unacceptable in terms of time and administrative load of the employees. Managers needed a tool providing them with better overview of their business. That was the reason why they decided to con- t

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