CMSS: CRM system for effective client management How we delivered an advanced solution for customer relationship management to CMSS Case StudyCMSS: CRM system for effective client management “ Providing quality customer service is on the fi rst place for us. Implementation of CRM system by Millennium provided for us the foundation not only for reaching better knowledge of our clients and improving the quality of relations with them, but also for dealing with business opportunities. “ Ing. Petr Tomášek Department manager Sales processes and applicationstv Initial Situation Millenium has provided CRM system to the company CMSS as a sub provider of the Asseco Central Europe Company. The building society has chosen Microsoft Dynamics CRM as the platform enabling gradual development o

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