Smooth Integration Solutions that Customers Remember Industry: Investment Headquarters: Boston, Massachusetts “The product install was easy and it just worked.” - Putnam Financial ©2019 AMC Technology, LLC. All rights reserved. Integrating customer relationship management systems (CRM) with computer telephony systems (CTI) can often be an involved task for call centers due to the specific needs of each platform. When Putnam Investments switched their platforms in 2014, they found this out directly. Because Putnam had worked with AMC Technology previously, when the difficulties arose, they contacted AMC. Putnam purchased AMC Technology’s solution in 2010 for integration between Salesforce (CRM) and Aspect (CTI). However, due to vendor consolidation implemented in the summer of 2014

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