l CASE STUDY l Customer Profile This U.S. City is a regional high-tech hub, with millions of residents deployed in diverse business segments. In supporting that population, the City employs an experienced Information Technology (IT) organization staffed with 450 professionals, segmented into more than 15 business divisions, overseeing delivery of more than 350 technology services. The IT organization has adopted leading commercial practices to assure service quality, including the Information Technology Infrastructure Library (ITIL) standard and Agile Software Development methodology, as well as process management guidelines that include Project Management Institute (PMI) and Lean Six Sigma principles. The IT team executes initiatives using a multi-year Strategic Plan to deliver wo

Join for free to read