City IT Department Adds Service Assurance for Integrated Emergency Call Services Using NETSCOUT

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l CASE STUDY l OVERVIEW Business Challenge • City Police, Fire, and EMS operating separate call management technologies led to inconsistent response times and effectiveness • City IT team sought to integrate Police, Fire, and EMS on a single 911 system in redundant data centers, enhancing disaster recovery preparedness • Next-generation Service Assurance technology required for quick resolution to issues NETSCOUT Solution • nGeniusONE ® Service Assurance platform, leveraging dedicated Global Managers to manage Local nGeniusONE Servers • InfiniStream ® , with NETSCOUT ® Adaptive Service IntelligenceTM (ASI) technology • nGenius ® for Flows for NetFlow performance analytics • nGenius 3900 Series Packet Flow Switch and Network TAPs Business Value • nGeniusONE and InfiniSt

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Case Study

City IT Department Adds Service Assurance for Integrated Emergency Call Services Using NETSCOUT

City IT Department Adds Service Assurance for Integrated Emergency Call Services Using NETSCOUT

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