1 Slaughter and May Business Services – a new mindset for managing performance Setting the scene There has recently been much discussion and debate in the press signalling ‘the end of the performance appraisal’ as a number of major professional services firms abolish traditional performance management processes in favour of a lighter-touch approach. Formalised, mechanistic systems are being abandoned by firms including Accenture, Microsoft and Deloitte, and even the company most associated with forced rankings, GE, is dropping its annual appraisals. PwC reports that two-thirds of large companies are planning to rethink their appraisal systems to some degree. These organisations are questioning whether the time, money and effort spent on performance management mak

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