SUCCESS STORY: SKYLARK Skylark restaurants serve up smooth and speedy order service to hungry customers The Genesys customer experience platform enables increased productivity Skylark Group began in Japan in 1970 as a family restaurant and has expanded nationwide with a range of Western, Chinese, and Japanese restaurants such as Gusto, Bamiyan, Jonathan’s, and Yumean. The company leads the industry in the number of restaurants, and was the first to start a food delivery service in 1998. Currently, the Skylark Group operates the home delivery service from more than 880 restaurants across Japan, centered on Gusto, Bamiyan, and Jonathan’s (as of April 2015), and they continue to expand the number of restaurants and sales. One key feature of the business model is that custom

Join for free to read