Customer Success Story usabilla.com | info@usabilla.com | +31 (0)20 77 27835 SJ, headquartered in Stockholm, is the largest state-owned train operator in Sweden. With over 5,300 employees, SJ serves 160 stations between Narvik and Copenhagen. Industry: Railway Website: beta.sj.se Client since: June 2014 SJ adopts a customer centric approach with Usabilla • SJ’s current website has a stagnant customer satisfaction rating of 59, which is clas

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