Customer Success Story Industry: Travel Website: apollo.se usabilla.com | support@usabilla.com | +31 (0)20 77 27835 How Usabilla supports Apollo to drive a customer-centric organization booking process. Partnering with Usabilla, Apollo’s objective was clear and specific: Improve the overall customer experience of the website. In achieving this, they hoped to see an increase in conversion rate and, in turn, a boost in revenue. In order to make the necessary improvements Apollo needed: • Quick and clear insights that demanded little resources • The ability to judge customer sentiment throughout the booking flow • Simple feedback management with in-depth analytics The Challenge Apollo is one of the Nordic region’s leading tour operators, helping up to a million travelers annua

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