SingleHop: How a leading US-based hosting company is focusing on customers by implementing Net Promoter® with Customer Gauge
SingleHop: How a leading US-based hosting company is focusing on customers by implementing Net Promoter® with Customer Gauge
1 PagesCustomerGauge Bavaria Film Case Study Acknowledgments: Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Special thanks: SingleHop. Rhys Wesley [v2.1 25 Jan 2012] © CustomerGauge / Directness 2012. Munz: “Going forward, NPS is going to be very helpful in allowing us to understand what the clients’ first impression is of SingleHop” Case Study: SingleHop How a l
