HCL T echnologies supplies V oIP troubleshooting, reporting and service level measurement for one of the largest electric distribution and transmission systems in America. T o achieve this HCL needed a global view of a multi-vendor UC environment that included Avaya and Cisco PBXs and some legacy equipment. This would allow it to control all systems centrally and reduce management time, training and resources. V alue and speed IR’s Consulting Services worked with HCL to provide the Prognosis Implementation Accelerator Service. This service delivers rapid installation of IR Prognosis spanning environments from single server to complex enterprise-wide deployments. Insightful and Effective With Prognosis, HCL gained a comprehensive and detailed view of the client’s mu

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