Case Study
Since 2013, PepsiCo’s Customer Service Center office has switched from that previous vendor to Lineage.
Since 2013, PepsiCo’s Customer Service Center office has switched from that previous vendor to Lineage.
Since the two companies merged in 1965 to become PepsiCo, its growth has only continued. Today, there are more than 19,000 employees as part of the family. In addition to its namesake soft drink, some of its other brands include Lay’s, Tropicana, Gatorade and Quaker Oats. From daily routines to vendors used, “consistency” is a part of any organization’s successful plan. Finding a winning formula and sticking with it is what drives achievement. There are many reasons why an organization might stick with a particular vendor over a number of years. Outstanding product selection and exceptional customer service are hopefully at the top of that list. Sometimes, though, it’s simply a matter of comfort. But like anything else in life, stepping outside that comfort zone can be not only refre