Keeping up with the volume of mail being pushed out from the Kansas City Life headquarters requires machinery that’s reliable.
Keeping up with the volume of mail being pushed out from the Kansas City Life headquarters requires machinery that’s reliable.
2 PagesToday, more than 120 years later, it’s a force of more than 2,500 individuals serving 48 states and the District of Columbia. The Kansas City headquarters alone boasts more than 400 associates. From that central hub, the company mails out information to its agents and customers. According to Jim Fetters, Kansas City Life Insurance’s manager of the mail/records center, a typical month can see anywhere from 140,000 to 160,000 individual pieces of mail being processed. These items include billing statements, marketing tools, informational packets, regular correspondences, coverage alerts, and more. In such a fast-paced, high-volume department, efficiency and accuracy are prerequisites for success. A Lineage customer for more than a quarter century, Kansas City Life faces the challenge of
