SilencerCo had no formal system in place for tracking support tickets and was unable to track any metrics associated with support requests.
SilencerCo had no formal system in place for tracking support tickets and was unable to track any metrics associated with support requests.
4 PagesCUSTOMER SUCCESS STORYCUSTOMER SUCCESS STORY + 855.255.8391 | simplus.com © Simplus, 2016. All rights reserved. SilencerCo West Valley City, UT, USA Consumer Goods www.silencerco.com Headquarters Industry Website The Challenge SilencerCo needed to consolidate multiple systems into Salesforce. SilencerCo suffered from: Inability to Manage Support Tickets Lost Sales Ef ciency Founded in West Valley City, Utah in 2008, SilencerCo challenges the assumption that rearms must be loud. By investing in innovation, customer service, organic manufacturing, advocacy, education and talent, they have now become the market leader in sound suppressors, muzzle devices and related products. SilencerCo is now focused on making rearms hearing safe for all hunting and shooting applications, pledg
