The team at TCS John Huxley was not able to track support cases or tickets, except when one was escalated to the parts or development teams.
The team at TCS John Huxley was not able to track support cases or tickets, except when one was escalated to the parts or development teams.
3 PagesCUSTOMER SUCCESS STORYCUSTOMER SUCCESS STORY + 855.255.8391 | simplus.com © Simplus, 2016. All rights reserved. TCS John Huxley London, England, UK Gambling/Casino www.tcsjohnhuxley.com Headquarters Industry Website “ - Mary Clevidence Senior Client Project Manager TCS John Huxley faced three main challenges: Manual Processes Missing Data Failed Implementation TCS John Huxley is the world’s leading manufacturer and supplier of end-to-end live gaming solutions and services. With an emphasis on leading edge technology, TCS John Huxley’s product portfolio underpins its commitment to business partnerships, innovation, and growth. Using Excel, emails, and scanned documents de nitely was not a scalable option. There was a lot of data that wasn’t being tracked. We knew we needed a CRM
