Case Study

Sika decided in 2013 to replace its existing CRM system, introduce Salesforce, and to rely on the Sales Cloud and Service Cloud from then on

Sika decided in 2013 to replace its existing CRM system, introduce Salesforce, and to rely on the Sales Cloud and Service Cloud from then on

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Sika The success story of our customer Sika began over a hundred years ago with the construction of the first Gotthard Tunnel. During the construction of the new Gotthard Base Tunnel – the longest railway tunnel in the world and a monument of the century – completed in 2016, Sika, as Switzerland’s leading construction chemicals group, met the high demands on technological expertise and building materials by using state-of-the-art concrete and waterproofing technology. To continue its successful course, Sika decided in 2013 to replace its existing CRM system, introduce Salesforce, and to rely on the Sales Cloud and Service Cloud from then on. Sika was looking for a local implementation partner in Switzerland with strong Salesforce and technical expertise, and so the choice f

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