Siemens Energy Services: Business Transformation Through Implementation of Lean Processes SES had the resources and capacity to deliver the service but was struggling to make the best use of them. Unless they changed, they ran the risk of failing to meet profitability targets and losing business. When we arrived, complaints from end consumers were high because 20% of their appointments were being cancelled. The big utilities were complaining because SES service made them look inefficient. SES shareholders were complaining over worries about the value of the company. And the workforce was complaining because they were caught in the middle. Our task was to untangle this situation, to identify the wasted energy, streamline the processes towards greater profitability, and make SES self- suffic

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