M2 Digital: Introduction to Lean The M2 business is a relatively new business operating in the managed print services space. The business currently has a turnover of around £35m and is growing at a rate of 30% pa, and is split roughly 70% corporate business and 30% SME’s. The rapid business growth is not without its challenges and the development of the business process architecture and detailed operating processes has perhaps lagged behind the turnover growth. The consequence of this is that the people in the work teams have to work extremely hard to deliver acceptable customer service – sometimes this is not enough and customer comments/complaints result. There is a need to get to grips with the business processes and to utilise the Lean Thinking methodology to help drive proces

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