Shoretel Contact Center And SIP Services Are Just What The Doctor Ordered To Manage Agent Performance And Reduce Telecom Expenses
Shoretel Contact Center And SIP Services Are Just What The Doctor Ordered To Manage Agent Performance And Reduce Telecom Expenses
2 PagesConverged Technology Professionals © 2017 All Rights Reserved. www.voipswami.com info@voipswami.com (877) 328-7767 W hen Land of Lincoln Health Insurance was originally formed in Chicago, IL, they outsourced their call center to third party agen- cies to handle all inbound phone calls from members and providers since they did not have sta already in place. However, as the com- pany matured and desired more control over the customer service experience, they decided to insource their call center and hire agents so Land of Lincoln Health could provide better quality, manageabil- ity, and oversight. As health care legislation changed and customers sought more a ordable insurance options, Land of Lincoln Health experienced what most businesses dream of, a season o
