Cascino Vaughan Law Offices - Shoretel Scalability, Reporting Capabilities, And Cost Savings
Cascino Vaughan Law Offices - Shoretel Scalability, Reporting Capabilities, And Cost Savings
1 PagesTOO OLD TO UPGRADE A failing 14+ year-old system from InterTel, and a voicemail solution with an operating system written by IBM in the 1980s, were expensive and lacked advanced telephony features. Small IT Team Needs Support Depending on the time of year, Cascino Vaughan Law has between 30 and 60 employees working in its Chicago, Illinois and Milwaukee, Wisconsin offices. When its disparate legacy system and voicemail solution were failing, the organization began looking for a new solution. “We wanted to have reporting capabilities that we haven’t had before. We wanted to see who was calling and when they were calling. We didn’t even consider a hosted solution. Joe Rittenhouse at Converged Technology said we should consider ShoreTel Sky and gave us the reasons why. I did my du
