SGS Thailand, part of the world’s leading testing, inspection, and certification company, struggled with outdated Avaya infrastructure, limited remote access, and poor usability. To modernize, they adopted the Yeastar P-Series Software Edition, which offered scalability, Microsoft 365 integration, and Linkus for Teams. This enabled seamless remote work, simplified user management through Azure AD Single Sign-on, and more efficient call handling via the Call Center Console. As a result, SGS Thailand improved daily communication efficiency, strengthened connectivity across branches, and built a more agile, interconnected workforce aligned with its global mission.

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