Julia Gabriel, a leading educational institution in Singapore, needed a better way to route calls across seven centers and departments with specific requirements. They implemented the Yeastar P-Series Cloud Edition in Enterprise Plan with 7 SIP trunks and 34 Yealink phones, leveraging Zoho CRM integration, IVR, and automatic call logging. The solution improved service quality by displaying caller details and reducing wait times with 32 voice prompts and 15 ring groups. The call center queue panel boosted operational efficiency, while scalability allowed seamless expansion to new centers. Staff praised its ease of use and centralized management.

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