Service Portal Turns Thousands of Calls Into Efficient Service Desk
Service Portal Turns Thousands of Calls Into Efficient Service Desk
4 PagesService Portal Turns Thousands of Calls Into Efficient Service Desk page 1 FirstHealth of the Carolinas is a private, not-for-profit health care network headquartered in Pinehurst, North Carolina. FirstHealth is one of the premier health systems in the southeast, serving 15 counties in the midCarolinas. FirstHealth is comprised of four hospitals, primary and convenient care clinics, dental clinics, home health, hospice and palliative care, fitness centers, numerous medical specialties and sub-specialties as well as a robust philanthropic foundation. CHALLENGES As one of the fastest growing and most successful health care providers in the southeast, Firs- tHealth faced the daunting task of updating its electronic health record (EHR) system. Moving all of their data into Epic Systems E
