Flexible and Lightweight: SolarWinds IT Service Desk Notifications Keep AC Transit on Track page 1 AC Transit is the public bus system running from San Francisco to Oakland, California. The Alameda-Contra Costa Transit District is the third largest public bus system in California, serving 13 cities since 1960. The information technology department at AC Transit includes 32 employees, with seven staff members dedicated to the help desk. Each ticket submitted is initiated in the help desk and transferred to other teams throughout the IT department as needed. CHALLENGES For years, Darrell Takara, project manager at AC Transit, and his team were using FrontRange ITSM for their service desk needs. Not only were they hosting their own servers, the system was consistently proving to be cu

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