Serimax sees a 50% reduction of incident tickets in just 9 months Marie-Alice Calando About Serimax A subsidiary of Vallourec, Serimax provides integrated welding solutions for both onshore and offshore operations under extreme circumstances and complex environments, adapting its offer to meet the needs and specific requirements of its customers. Serimax has more than 800 employees working in over 20 different countries. Goal The lack of a full-fledged ITSM system was frustrating and made coordinating difficult. The main goal was to implement a fully-functional cloud-based solution that would better streamline processes and workflows and let Serimax coordinate effectively between their centers. They also wanted the ability to track specific performance and CSAT indicators, which they could

Join for free to read