A leading EdTech company partnered with Medallia to secure customer renewals by capturing sincere, actionable feedback through video interviews with 125 senior executives. Medallia Video enabled rich, emotional insights and showreels that were shared across town halls, helping teams identify areas for improvement and demonstrate value. This led to stronger client relationships, improved processes, and an NPS of 60. Feedback revealed appreciation for the company's expertise and responsiveness. The success prompted internal momentum, cultural change, and broader adoption of Medallia’s approach to boost retention and multi-year contract renewals.

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