Case Study

Securing a one-way ticket to success

Securing a one-way ticket to success

Pages 2 Pages

SUCCESS STORY: IGNITE TRAVEL Securing a one-way ticket to success Ignite Travel Group takes customer experience to the cloud, mobilizing the business for international expansion Seeking a growth accelerator Australia’s fastest-growing retail travel business, Ignite Travel Group, presents corporate clients, retail customers and tourism partners with hand-picked holiday packages that always deliver unprecedented value for their customers. The full-fledged online business continues to expand, both organically and through its partnership with Flight Centre Travel Group, to create new distribution networks, supplier channels and revenue streams. Pivotal to its success is a contact center based on the Gold Coast with 110 sales and customer service specialists. To deliver the next s

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