Schuh uses live video help to bring in-store conversion rates to its ecommerce channel
Schuh uses live video help to bring in-store conversion rates to its ecommerce channel
2 PagesCASE STUDY Schuh uses live video help to bring in-store conversion rates to its ecommerce channel About Schuh • Leading UK footwear retailer • Online retail operations and 100+ stores across the UK and Ireland • Headquartered in Livingston, Scotland • www.schuh.co.uk Goals • To offer a consistent level of service across all channels • Deflect phone calls • Extend Schuh’s current service of
