Copyright © 2018 Vee24. All rights reserved. Case study: KBC Live Engagement Supports Sales Targets and Digitalisation Strategy at KBC Bank Overview Belgium’s KBC Bank prides itself on offering an exceptional customer experience through its network of branches and via its digital banking channel. The bank has evolved from a traditional branch-based infrastructure to the efficient omni-channel organisation that it is today. KBC’s banking channels are now fully integrated into a live engagement platform and its omni-channel strategy has prompted a move towards regional online sales and support centres operating as KBC Live. Finding the right customer service technology for KBC Live was an essential component of creating the very best customer experience. And it’s here at KBC L

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