SUCCESS STORY: ALMAJDOUIE MOTORS Saudi Group Improves customer satisfaction and compliance AlMajdouie Motors consolidates customer interfaces for auto showrooms and parts onto Genesys Customer Experience Platform The road to better customer service Saudi Arabia is a major oil producer, which may help with car sales. But it doesn’t mean the country’s auto traders can skimp on customer service. Quite the opposite. And the Saudi Ministry of Commerce and Industry is keen to improve standards across the nation too. ALMAJDOUIE Group, a major Saudi conglomerate, has always been focused on client care and satisfaction. Customers know that the company’s managers, right up to the owner himself, are always approachable in case of a problem. Mr. Yousef Almajdouie, CEO of AlMajdouie Mot

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