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Bank Hapoalim Improves Work Management and Customer Satisfaction

Bank Hapoalim Improves Work Management and Customer Satisfaction

Genesys
Pages 4 Pages

Bank Hapoalim Improves Work Management and Customer Satisfaction SUCCESS STORY To stay ahead in the highly competitive financial services industry, Bank Hapoalim decided to transform its business operations. Critical to the bank’s strategy was a focus on operational competitiveness, revenue enhancement, and customer service. Deployment of the Genesys Enterprise Workload Management solution reduced costs, increased managerial control of reso

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